Accessibility

Our commitment

At Aviva Canada, we're committed to meeting the needs of all our customers.

We strive to:

ensure we identify and remove all barriers faced by persons with disabilities
provide our goods or services in a way that respects the dignity and independence of those with disabilities

If we don’t get it right the first time, we promise to work hard to exceed your expectations and ensure all staff understands that our customers with disabilities may have different needs but want to be treated equally.

Our ultimate goal is to meet and surpass expectations when serving customers with disabilities. Comments on our services regarding how well these expectations are being met are welcome and appreciated.

Accessibility Policy

Click here for our feedback form.

Make a claim or Call us or FAQ

Make a claim

There where you need us
1-866-MYAVIVA (1-866-692-8482)

Call us and a claims care advisor will ensure you receive fast and reliable personal support.

Call us

For general inquiries call
1-800-387-4518

Monday to Friday: 8:00 am - 8:00 pm ET

FAQ

What is insurance?: Insurance is a safety net to protect you and your family’s financial well-being in the case of an unexpected loss. It is a legal arrangement that guarantees support in the event of a covered accident or incident.
Is the insurance industry regulated?: Yes, by provincial governments whose role it is to ensure fairness and quality in the industry.
How do I make a claim?: If you’re in an accident or something happens to your business, claims experts will walk you through filing a claim. Call 1-866-692-8482 to begin. You may also call your broker for advice.