How to make a payment

Yes!

Customers who purchased policies through brokers can pay using the form above.

Customers who purchased through Aviva Direct can set up online payments through www.myaviva.avivainsurance.ca. To get started, speak with an Aviva Direct agent at: 1-855-788-9090.

We accept all valid credit cards and direct deposit from your bank account depending on the payment you’re looking to make.

To learn more about accepted forms of payment:

• Please call the Aviva Billing team at 1-800-360-5009 if you purchased your policy through a broker
• Please call our agents at 1-855-788-9090 if you purchased your policy through Aviva Direct

Monthly payments are available for customers with a minimum annual premium amount of $300 and who meet additional eligibility criteria.²

Prior circumstances such as missed payments or cancellation due to non-payment may affect eligibility.

A down payment and monthly installment fees will also apply for customers who opt to pay monthly. Customers who pay annually are not subject to monthly installment fees.

Customers who purchased policies through a broker can pay monthly through pre-authorized debit/direct deposit from their bank account. To set up monthly payments and for full details on installment plans, please speak with your broker.

Customers who purchased policies through Aviva Direct can pay monthly through a valid credit card, or pre-authorized debit/direct deposit from their bank account. To set up monthly payments and for full details on installment plans, please speak to an Aviva Direct agent at 1-855-788-9090.

For new policies, we collect an upfront down payment equivalent to two months’ worth of your annual policy premium. This is to ensure your policy is in effect from the start of your term while also providing a financial buffer.

After the down payment of the policy premium, you will continue to make regular monthly payments according to the terms of the policy.

If you purchased your policy through a broker, you can make a payment online with your policy document/invoice and credit card per the instructions and form above.

If you received a cancellation notice, please do not make a payment until you speak with your broker as paying your balance does not automatically reinstate your policy.

If a policy is cancelled on your request and a refund is applicable, it will be issued to the last successful payment information on file. Refunds issued back to your bank account or credit card have a timeline of 3 to 5 business days.

If policy payment was made by cheque, any applicable refund will be issued as a cheque to the customer’s mailing address on file within 10 to 15 business days.

If a policy was cancelled for non-payment, a refund if applicable will be issued as a cheque to the mailing address we have on file within 10 to 15 business days.