Potential Canada Post service disruption

What you need to know

A potential Canada Post strike may cause delays in mail delivery as early as Friday, November 15, 2024. 

We are monitoring the situation closely and taking steps to ensure you have alternative options should a strike happen.

Premium payments

It’s important to keep up with your regular payments to maintain your insurance coverage. With the possibility of a national postal strike, we’d like to remind you of safe and effective online payment options.

Make a payment

Claims

You can submit your home and/or auto insurance claims online or call us at 1-866-692-8482. If you are eligible for a claim payment, speak with your claims representative to arrange direct deposit to your bank account or Electronic Funds Transfer (ETF). If EFT is not an option, we will send payments of over $200 to you by cheque via courier. All other payments will be securely held until the strike is resolved.

Make a claim

Policyholder documents

Documents delivery may be delayed during the mail service disruption. We’re actively seeking alternative methods to send your documents in a timely manner.

Auto policyholder pink slips 

By law, drivers are required to carry proof of auto insurance. If you’ve purchased or renewed your insurance policy, speak with your insurance representative about getting a temporary electronic pink slip during this time.

I bought my insurance through a broker

Your broker is there to help with your personalized insurance needs and answer any questions you might have.

 

Find your broker’s contact

I bought my insurance through an Aviva Direct1 agent 

You can access your policies, make payments and update your contact and billing information on MyAviva.

We are also available by phone: 1-855-788-9090

(MyAviva is available to customers in Ontario, Alberta and Quebec with home and/or auto insurance coverage with S&Y Insurance Company.)

 

Log in to MyAviva

1Aviva Agency Services Inc., also referred to throughout this webpage as "Aviva Direct" distributes insurance products underwritten by S&Y Insurance Company, Aviva Insurance Company of Canada and Traders General Insurance Company. The insurance products we distribute in Ontario are underwritten by S&Y Insurance Company. In Québec, Aviva Agency Services Inc. is registered as a damage insurance agency.

Aviva Agency Services Inc., S&Y Insurance Company, Aviva Insurance Company of Canada and Traders General Insurance Company are all subsidiaries of Aviva Canada Inc.

The content on this page is for information purposes only. Copyright in the whole and every part of this site belongs to Aviva Canada Inc., unless otherwise indicated, and may not be used, sold, licensed, copied or reproduced in whole or in part in any manner or form or in or on any media to any person without the prior written consent of Aviva Canada Inc. Aviva and the Aviva logo are trademarks used under license from the licensor.